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Finding the Right Telecommunication Provider for Your Small Business

July 1st, 2019 by admin

Telecommunications is a significant component of a business. It is the life force that gives companies the ability to run efficiently. From customer service and client relations to internal communication within your departments, teams, and colleagues; it all starts with telecommunications. If you are a small business, there are so many factors to consider, from costs and features to growth and flexibility. Choosing the right provider can be a stressful undertaking, but we are here to alleviate that stress. At East River Communication, we offer state-of-the-art voice and data solutions that will meet your business need, no matter your industry or size.

Is it a fact that small to midsized business typically opt for either cheap and outdated or obsolete phone systems to save on costs or they settle for voice solutions that don't adequately fit their business model. Choosing an old system or the wrong provider will inevitably lead to even bigger and more expensive problems later down the road. Here are a few tips when deciding on the right telecommunication provider:

  • First, It is critical to weight out the pros and cons of a potential provider before choosing one.
  • Never opt for using obsolete equipment when your business is just starting. It is essential for a small business to think long-term and understand that by using old equipment, this will affect growth and likely lead to costlier issues when your business starts to grow and expand.
  • Choose a provider that understands and work with small businesses. They will have the solutions that will not only suit your business at the moment but also grow with your business.
  • As a small business, you are a target for cyber and other security attacks and breaches; find a provider that will have premium security solutions that will keep your business out of harm's way.
  • Figure out what features you will need to run your operations efficiently. Will you need to transfer calls to different departments frequently? Can a virtual attendant answer most customer issues? Will your business need phones that offer mobility for remote or out-of-office workers? Understand your business needs and then find providers that provide them. Many providers offer a wide range of products and selections to choose from, but often, businesses pick providers that offer features that don't meet their particular business needs.

The key takeaway is to understand your business needs and find a provider that will cater to that. At East River Communications, we cater to small and midsized businesses and design voice and IT infrastructures that work for your company and budget without any hidden fees or complicated contracts. Are you still unsure if we are the right provider for you? No problem, our professional staff, and consultants can answer any questions you have and offer support 24/7, so you are always connected no matter what issue may arise.

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